Reliable Power Plus, LLC (“Reliable Power Plus,” “we,” “us,” or “our”) sells, installs, services, and rents generators for homes and businesses in South Jersey. This Privacy Policy explains what information we collect when you visit reliablepowerplus.com (the “Website”), request a quote, service, or rental, or communicate with us by phone, text message, or email. It also explains how we use, share, and protect that information, and the choices you have.

By using the Website or submitting your information to us, you acknowledge the practices described in this policy.

The Short Version

• We collect the information you give us, such as your name, phone number, email, and service address, so we can quote, schedule, and complete your generator work.
• We use Google Analytics to understand how visitors use the Website.
• When you give us your phone number, we send appointment reminders and other service-related text messages. We send marketing texts or emails only if you separately opt in.
• We do not sell your personal information. We never share your mobile number or text-message consent with anyone for their own marketing.
• You can stop text messages at any time by replying STOP. You can also ask us to access, correct, or delete your information.

1. Information We Collect

Information you give us

When you fill out our Free Quote, Service Request, or Generator Rental forms, call or email us, or become a customer, you may provide:

• Contact details: first and last name, company name, phone number, and email address.
• Location details: the service or delivery address for your home, business, job site, or event.
• Project and equipment details: the type of work you need (for example, a new installation, a replacement or upgrade, or service), your generator’s brand, requested generator size, rental period and start date, and any notes, photos, or other details you choose to share.
• How you heard about us: for example, Google, Facebook, a referral, or one of our vehicles.
• Communication preferences: whether you have agreed to receive marketing text messages or marketing emails.
• Customer records: once you become a customer, your quotes, invoices, payment records, service and maintenance history, and equipment information such as make, model, and serial number.

Please do not send us sensitive information such as Social Security numbers, bank account numbers, or full credit card numbers through our Website forms, text messages, or email.

Information collected automatically

When you visit the Website, we and our service providers automatically collect certain information using cookies and similar technologies, including:

• IP address and the approximate location (such as city or region) derived from it
• Browser type, device type, and operating system
• Pages you view, how long you stay, the links you click, and the website or search that brought you here
• The date and time of your visit

Information from other sources

• Financing: If you apply for financing through our partner Hearth, Hearth may tell us about the status of your application and the offer you select, so we can move your project forward. The financial information you submit on Hearth’s platform, such as income or Social Security number, is collected by Hearth and its lending partners, not by us.
• Referrals: If a friend, neighbor, or business partner refers you to us, they may give us your name and contact information.

2. Cookies, Analytics, and Embedded Services

The Website uses a small number of third-party tools. Each one may collect information from your browser according to its own privacy policy.

Service	What it does on our Website	Learn more
Google Analytics	Measures Website traffic and usage (pages visited, visit length, device and browser type, general location). Sets cookies named _ga and _ga_* that can last up to two years.	How Google uses data · Opt-out add-on
Jobber	Hosts our Free Quote, Service Request, and Generator Rental forms, which load within our pages. Jobber is also the customer management system we use for scheduling, invoicing, and customer communications. The forms receive Google Analytics identifiers so we can see which pages lead to requests.	Jobber Privacy Policy
Google reCAPTCHA	Protects our forms from spam and abuse. It collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.	Google Privacy Policy · Google Terms
Hearth	Provides the payment calculator and financing application on our Financing page.	Hearth Privacy Policy
Atlantic City Electric outage map	The map on our Outage Map page is provided by Atlantic City Electric and hosted by its vendor, KUBRA.	Atlantic City Electric Privacy Policy · KUBRA Privacy Policy
Google Fonts	Loads the fonts used on the Website from Google’s servers, which receive your IP address.	Google Privacy Policy

We do not use advertising or retargeting cookies on the Website.

Managing cookies. Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the Website, including our request forms, may not work properly. You can also prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track. Some browsers offer a “Do Not Track” setting. There is no common industry standard for responding to these signals, so the Website does not currently change its behavior in response to them. We do not sell personal information or use it for targeted advertising, so there is nothing for such signals to opt you out of.

3. How We Use Your Information

We use the information we collect to:

• Respond to your requests and prepare quotes
• Schedule and perform installations, maintenance, repairs, and inspections, including obtaining the permits your project requires
• Arrange generator rentals, deliveries, and pickups
• Send service-related communications, such as appointment and visit reminders, arrival updates, quotes, invoices, receipts, and reminders when maintenance is due
• Process payments and keep accurate business records
• Help you explore financing options if you ask us to
• Register warranties and work with equipment manufacturers on parts, recalls, and technical support
• Send promotions, seasonal maintenance offers, and company news, only if you have opted in
• Understand how people use the Website and which of our marketing efforts are working, so we can improve them
• Protect our Website, our customers, and our business from spam, fraud, and security threats
• Comply with the law, enforce our agreements, and resolve disputes

4. Text Messages (SMS)

Consent. When you provide your phone number on one of our forms, you agree to receive visit reminders and other transactional text messages from Reliable Power Plus. We send marketing text messages only if you check the separate box agreeing to receive them. Agreeing to marketing texts is never a condition of any purchase.

What we send. Transactional messages include appointment and visit reminders and confirmations, scheduling updates, technician arrival notices, quotes, invoices, service follow-ups, and replies to your questions. If you have opted in to marketing messages, we may also send occasional promotions and seasonal service offers.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opting out. You can stop messages at any time:

• Reply STOP to stop all text messages from us.
• Reply STOP MKT to stop marketing text messages only. You will continue to receive service-related messages.
• Reply HELP for help, or call us at (856) 367-1182.

After you opt out, we will send one message confirming your request. Wireless carriers are not liable for delayed or undelivered messages.

How we use information from text messages. We use your mobile number, and any information you share with us by text, only to communicate with you about your requests, appointments, and account, and to send marketing messages if you have opted in. Your text conversations with us are kept as part of your customer record.

We do not share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories described in this policy and will not be shared with any third parties.

5. Email

We send emails about your quotes, appointments, invoices, and service. We send marketing emails only if you opt in, for example by checking the box on one of our forms. Every marketing email includes an unsubscribe link, and you can also ask us to stop by emailing info@reliablepowerplus.com. If you unsubscribe from marketing emails, we may still send you emails about work you’ve requested or your account.

6. How We Share Information

We do not sell your personal information, and we do not share it for targeted advertising. We share information only as described below, and only as much as needed for the purpose:

• Service providers that operate parts of our business on our behalf, including our customer management platform (Jobber), website hosting, development, and maintenance providers, analytics and security providers (Google), payment processors, and phone and email providers. These providers may use your information only to provide services to us.
• Equipment manufacturers such as Kohler, Generac, Cummins, and other brands we sell and service, for warranty and product registration, parts orders, recalls, and technical support.
• Subcontractors and delivery partners who help complete your job, such as licensed electricians, gas fitters, site and concrete contractors, and trucking companies that deliver large rental units.
• Government agencies and utilities, such as municipal permit and inspection offices, and utility companies when needed to connect fuel or electric service for your generator.
• Financing partners, such as Hearth and its lenders, when you choose to apply for financing.
• Legal and safety purposes, when we believe in good faith that disclosure is required by law, subpoena, or court order, or is needed to protect the rights, property, or safety of Reliable Power Plus, our customers, or others.
• Business transfers, if Reliable Power Plus is involved in a merger, acquisition, or sale of all or part of its business. In that case, your information may be transferred as part of that transaction and will remain subject to this policy’s protections.
• With your consent, or at your direction.

None of the categories above include text messaging originator opt-in data and consent, which we do not share with any third parties.

7. Third-Party Websites

The Website links to other websites and services, including Hearth, Facebook, Instagram, equipment manufacturers, and the Atlantic City Electric outage map. We are not responsible for the privacy practices of those sites. Information you provide to them is governed by their own privacy policies.

8. How Long We Keep Information

We keep personal information only as long as we reasonably need it for the purposes described in this policy:

• Customer records, such as quotes, invoices, service history, and equipment information, are kept for as long as you are a customer and afterward as needed to support warranties, answer future service questions, and meet tax, accounting, and legal requirements.
• Requests that don’t become jobs are kept for as long as reasonably useful to follow up with you, then deleted or de-identified.
• Website analytics data is kept according to the retention settings we have configured in Google Analytics.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect your information. These include encrypted (HTTPS) connections to the Website, reputable service providers with their own security programs, and limiting access to customer information to the people who need it to do their jobs. No website, app, or storage system is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

10. Your Choices and Rights

Wherever you live, you may ask us to:

• Access the personal information we have about you
• Correct information that is inaccurate or incomplete
• Delete your personal information
• Stop marketing texts or emails (see Sections 4 and 5 for the quickest ways)

To make a request, email info@reliablepowerplus.com or call (856) 367-1182. We may need to verify your identity before acting on your request. We will respond within a reasonable time, and generally within 45 days. We may keep certain information when we are required or permitted to by law, such as invoices we must keep for tax purposes, or to complete work you’ve requested.

Residents of New Jersey and some other states may have additional rights under their state’s privacy laws. We will honor those rights to the extent the law requires. We will not treat you differently for exercising any of your privacy rights.

11. Children’s Privacy

The Website and our services are intended for adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. If we make significant changes to how we use or share your information, we will provide more prominent notice, such as a notice on the Website.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Reliable Power Plus, LLC
601B N. Orchard Road
Vineland, NJ 08360
Phone: (856) 367-1182
Email: info@reliablepowerplus.com